For shipping lines and agents
Junior booking and documentation staff who already know the paperwork
Tuyển nhân viên booking, chứng từ và dịch vụ khách hàng hãng tàu (entry level): đã qua đào tạo và đánh giá.
Cargonomics places vetted junior staff with shipping lines and their agents in Vietnam: graduates we have trained and assessed ourselves, so you fill booking, documentation and customer service desks at entry level with less of the usual first-hire risk.
Backed by a network of 1,000+ industry professionals.
Desks we assess for
4Transport modes, container types and cargo categories are covered in class, so a booking is not an unfamiliar form.
Negotiable and non-negotiable documents are taught in detail, and documentation accuracy is scored in every exercise.
Communication under time pressure is assessed in every group exercise, and the training is conducted in English.
The program closes with a full day at a working port facility, where the group meets the people who run the operation.
Every desk here maps to work we assess in the program. You interview two or three, not fifty.
What you get
Booking and documentation staff who have already stood on a terminal
At a shipping line or agency, a junior who mixes up a container type or a bill of lading type creates work for everyone downstream. We teach the container, the booking and the document chain in class, take the group into a working port, and only put forward the graduates who kept that chain straight.
You meet two or three graduates for your booking, documentation or customer service desk, with our notes on each one.
They know dry, reefer, flat rack, open top and tank containers, and the difference between negotiable and non-negotiable documents.
They have spent a full day at a working port, so a terminal, a container yard and a vessel operation are not new to them.
The desks shipping lines and agents hire for
Four office desks at a line or agency our graduates are trained for
You hire for desks where a booking, a bill of lading and a vessel schedule all have to agree. Our program teaches that chain in class and then puts the group inside a working port, so the graduates you meet have seen the operation rather than only read about it.
Booking executive. Transport modes, container types and cargo categories are covered in class, so a booking is not an unfamiliar form.
Documentation executive. Negotiable and non-negotiable documents are taught in detail, and documentation accuracy is scored in every exercise.
Customer service executive. Communication under time pressure is assessed in every group exercise, and the training is conducted in English.
Ship agency operations. The program closes with a full day at a working port facility, where the group meets the people who run the operation.
The program behind the shortlist
What every candidate has completed before you meet them
| Format | 4 Days Intensive: 3 Classroom Days + 1 Port Visit |
|---|---|
| Classroom hours | 2:00 PM to 5:00 PM on each classroom day |
| Cohort | 20-30 graduates, each assessed individually |
| Language | English. Communication in English is part of the assessment. |
| Instructors | 50+ years of combined senior experience in global shipping and logistics |
| Modules | Why global trade exists and Vietnam's export economy; who does what in the logistics ecosystem; Incoterms (EXW, FOB, CIF) and shipping vocabulary (BL, AWB, FCL and LCL, CY and CFS); transport modes and a real shipment followed from factory to final customer; cargo categories and container types; documentation (commercial invoices, bills of lading, customs declarations, certificates of origin); payments, letters of credit and freight pricing; interview preparation and placement readiness |
| Assessed on | Participation, communication, learning ability, problem solving, attitude and overall potential, in every session and on the port day |
| Port visit | A full day at a working port facility to close the program |
Why hire this way
Three ways a shipping line fills a junior office desk
Option 1
Post on a job board
- Applicants who cannot tell a reefer from a flat rack
- No evidence of who stays accurate with a bill of lading
- The container and document basics are taught on your time
- Plenty of applicants
Option 2
Use a recruitment agency
- The first screen is done for you
- Shortlist based on a CV and one conversation
- No one has seen them near a port or a vessel operation
- Paid per placement, whether or not the fit is right for a line
Option 3
Cargonomics talent pipeline
- Taught container types, cargo categories and shipping documents in class
- A full day at a working port before they reach you
- Assessment notes on accuracy, communication and attitude
- Two or three graduates per booking or documentation opening
How it works
From the classroom and the port to your booking desk
- 1SourcingGraduates who want a career with carriers and agencies
- 2Training4 days on containers, documents and vessel flow, ending at a working port
- 3VettingAccuracy and communication under time pressure observed throughout
- 4MatchingShortlisted for your booking, documentation, customer service or agency desk
- 5PlacementYou interview the shortlist and train them on your own systems
Before you write
Roles at a line or agency this program does not cover
Not the right fit if you need seafarers, experienced agency staff or a role outside Vietnam. The program prepares graduates for office desks at entry level; it is not crew training.
Questions employers ask
Questions shipping lines and agencies ask
Do the candidates understand how a booking, a bill of lading and a vessel schedule fit together?
At entry level, yes. Transport modes, container types (dry, reefer, flat rack, open top, tank), negotiable and non-negotiable documents and the flow of a real shipment from factory to final customer are taught in class, and the group then spends a full day at a working port facility. They still learn your systems on the job; they do not need the basics explained.
Which desks at a shipping line or agency can we hire for?
Booking, documentation, customer service and agency operations at entry level. We do not place experienced staff or crew.
Have the graduates seen a real port or terminal?
Yes. Every program closes with a full day at a working port facility. The first cohort visited Cai Mep International Terminal, where they saw container yard and vessel operations and met the people who run them.
Do the graduates know the difference between CY and CFS, and FCL and LCL?
Yes. CY and CFS, FCL and LCL, BL and AWB are part of the shipping vocabulary taught on the first classroom day, and they come up again in every exercise that follows a shipment.
Are these candidates seafarers or crew?
No. This is not crew or maritime officer training. The program prepares graduates for office roles at a line or agency: booking, documentation, customer service and agency operations.
Next step
Meet the graduates for your booking and documentation desks
If you are interested in our services, I would be pleased to arrange a meeting at your convenient time.
Anthony Tay, Co-Founder, Cargonomics
Tell us which desk at your line or agency is open and we will share the graduates who fit it, with our assessment notes. Reply to the email from Anthony Tay that brought you here, or use the buttons below.
Or we come to you: Anthony Tay and the team meet employers at their offices across Ho Chi Minh City and the industrial belt.
